Sales, Customer Service, and Phone Confidence Skills – Structure, Process, and Training

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Side by Side, Step by Step

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“Your Sales Partners work with you, side by side, step by step providing the tools and training you need for you and your team to keep your customers close, your prospects nurtured, and your sales pipeline filled.”

Whether you are working on-site or in an office, the phone is often the first point of contact with customers and your future clients and contacts.

Knowing how to handle a call with confidence, empathy and a plan for the outcome can be the difference between a new client or a lost order.

Take Your Sales Reality Check now to identify where the gaps are in your sales process, structure and team and receive your free Sales Action Plan.

Get in touchGet Your Sales Reality CheckGet Your Sales Tool Kit

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Your FREE Sales Action Plan

Take Your FREE Sales Reality Check NOW to receive Your FREE bespoke Sales Action Plan.

Your Sales Tool Kit

For businesses who want a ‘Sales Process In A Box’ with a tool kit of easy to adapt and adopt templates to tailor.

Your Sales & Phone Skills Training

Phone confidence, telephone skills training, and sales training for the complete novice to the experienced professional needing inspiration and support.


Tele-coaching support reinforces and embeds ongoing winning sales habits which enables sales and growth targets to be achieved more quickly and consistently.

The Happy Recruiter

Highly targeted workshops and/or 1:1 tele-coaching training sessions to help you learn how to be a top performing Recruitment and Search Consultant in the tough jobs and careers marketplace of today. Suitable for a recruitment fledgling or a fully grown Recruitment professional.

Tele-marketing & Lead Generation Services

We can provide ongoing lead generation support and one-off campaign follow-ups.


I would highly recommend the training and workshops to others! I left each session feeling much more in control and educated; the information presented was concise, informative and relatable to my specific role and for recruiters in general.

Futures RecruitmentRecruitment Consultant Feedback

I would recommend Katharine's 1:1 training because you build the confidence to pick up the phone and book the next step on your way to helping your next customers. I would give the training the full five stars. Thanks again Katharine.

Paul StokesEazi-Apps

It was a great session - thank you Katharine - can’t believe how quickly two hours flew by but lots of useful information learnt and to now put into practice!

Dawn Theobald-Park - Dovetail Kitchens and BathroomsArun Business Partnership Phone Frights Workshop feedback

Katharine was really good at teaching me the skills I needed to make phone calls. She was very knowledgeable about the training she was giving and great at building your confidence about making calls to clients.

Sally Pitcher, GE Fire & Security1:1 Sales Training day feedback

Samantha provided bespoke sales training exercises for their inside sales and lead generation team. Material included fear of the phone, how to do outbound calling and setting up a process for them to follow which generates leads. Employee’s commented on how much more confident they felt after the sessions.

Keith CrossinghamSales Manager – Boston Produce